What we'd like to hear

Something we got wrong

Especially on the guides. We compare ourselves to other tools and quote their prices and limits; those change, and we'd rather fix a stale figure than leave it. If we've described a competitor unfairly, tell us, including if you work there.

The privacy claim doesn't hold

We say your photos never leave your browser, and we tell people to verify it in the network tab. If you find a request that carries image data, that's a serious bug and we want it immediately. Same for anything else that contradicts what theprivacy policy says.

A security issue

Report it privately rather than publicly, give us a reasonable window to fix it, and we won't come after you for looking. We don't run a paid bounty programme (we're too small) and we'd rather say so than imply one.

A data request

Access, correction, deletion, portability: see theprivacy policy. Worth knowing in advance: for a free-tier user there's usually nothing to return. We hold a salted hash of an IP address and a counter, and we can't link either back to you. Your photos never reached us at all.

A refund

If the tool doesn't do what the site says it does, ask and we'll refund you. We'd rather give the money back than argue about it.